As an initiation to ensure proper service to the citizen, a project named “Rajasthan Sampark” has been implemented through Department of IT and Communications and the Rajasthan Government.
The project paves the way for people to reach the departments of the State Government for their queries and concerns, with the help of Information Communication and Technology (ICT) Interventions.
Rajasthan Sampark will create a centralized platform where any citizen of the state can lodge his/ her grievances to the respective departments. It primarily consists of a State level Call Center with an integrated web portal that will act as a single point of contact for addressing and redressing various citizen centric queries and grievances related to government services.
Citizens can lodge their grievances against any government department/ office through this portal and the grievance will further be sent to the respective office/ department for redressal.
Through Rajasthan Sampark, the government of Rajasthan intends to achieve all important aspects of good governance viz. Robust Delivery System, Transparency, Communication, Grievance Redressal and Sensitivity towards citizens.(Story Courtesy: Government of Rajasthan)